Technical Support test

The Technical Support test is designed to assess a candidate’s ability to diagnose and resolve a wide range of technical issues that users may encounter. It evaluates both hardware and software troubleshooting skills, ensuring that candidates can effectively assist users with problems related to computer hardware, operating systems, and applications. The test also covers network-related issues, such as connectivity problems, DNS errors, and basic network configuration, and evaluates the candidate's ability to troubleshoot these issues.

Candidates will be assessed on their ability to support users across various platforms, including Windows, macOS, and Linux, and their knowledge of common troubleshooting tools and utilities. The test also evaluates the use of remote support tools, ticketing systems, and the ability to guide users through resolutions, ensuring a seamless support experience.

In addition, the test covers essential knowledge of security protocols, such as virus and malware removal, as well as data recovery techniques. Troubleshooting peripheral devices, including printers, scanners, and external storage devices, is another key area of focus. Candidates are expected to demonstrate their proficiency in providing fast, effective solutions while maintaining clear, professional communication with users.

The test also includes common troubleshooting methodologies, such as process of elimination, problem isolation, and root cause analysis. Finally, candidates must show the ability to handle user interactions with professionalism and empathy, ensuring a positive customer support experience, even under pressure.